Return & Refund Policy

At NatureTreasurecc, your happiness and trust are our top priorities 💚. We take great care in delivering your products in perfect condition. However, if something goes wrong, we’ve got your back.

📦 1. Return Eligibility

You can request a return if:

• You received the wrong item
  
• The product arrived damaged, leaking, or broken
  
• The item was already opened or unsealed when you received it (due to a fulfillment issue on our end)

🕒 Please contact us within 3 days of delivery to be eligible for a return.

🚫 Items That Cannot Be Returned

We do not accept returns if:

• The item was used by the customer
  
• It is no longer in its original condition
  
• You report the issue after 3 days
  

💸 2. Refunds

Once your return is received and approved, you can choose between:

• 💳 Store credit for your next order
  
• 💵 Cash refund via courier (if payment was Cash on Delivery)
  
• 🏦 Bank transfer refund – possible depending on your bank and processing feasibility
  

⏱️ Refunds are typically processed within 3–5 business days after we inspect the returned item.

🚚 3. Return Process

• 📩 Contact our customer support team
  
• 📷 Share clear photos/videos showing the issue
  
• ✅ Once approved, we’ll provide simple return instructions
  

📦 If the issue was caused by us (wrong or damaged product), return shipping is free. Otherwise, shipping costs may apply.

🛡️ Damaged or Defective Items

If your product arrives broken, leaking, or clearly tampered with, contact us within 24 hours. We’ll issue a replacement or full refund immediately – no hassle.

Thank you for choosing NatureTreasurecc 🌿

We’re here to ensure your experience is safe, smooth, and satisfying every time ✨